not knowing

what do you do when you dont know? When things happen to you and you start to recollect on what happened. You don't want to get mad, you don't want to cause anymore scenes and aggrevation to anyone, and you are just scared, and know what you need, but it's unattainable. Knoweledge is power, but when you don't know what you are looking for, you don't know how to help the situation